Free NHS Service

Starting a new medicine?
We’ll help it work for you

The New Medicine Service gives you free one-to-one check-ins with our pharmacist when you start a new medicine for a long-term condition — so you get the most from it, right from the start.

Ask about the service
Three simple steps

How it works

All free on the NHS — in person at the pharmacy or over the phone, whichever suits you.

01
Start your new medicine

When you collect a newly prescribed medicine for an eligible condition, we’ll offer to enrol you — it takes seconds.

02
A chat after ~2 weeks

Our pharmacist checks in: how are you getting on? Any side effects, questions or trouble remembering doses?

03
A follow-up at ~4 weeks

A final catch-up to make sure everything has settled and the medicine is working as it should.

Who’s eligible

Conditions covered

The service covers new medicines prescribed for many long-term conditions, including:

Asthma & COPDType 2 diabetesHigh blood pressureHigh cholesterolOsteoporosisGoutGlaucomaEpilepsyParkinson’sHeart failureAtrial fibrillationStroke / TIACoronary heart diseaseBlood-thinning medicinesUrinary incontinence

Not sure if your new medicine qualifies? Just ask — our pharmacist will tell you on the spot when you collect your prescription.

Get in touch

Ask us about this service

Leave your details and our pharmacist will be in touch. It is completely free on the NHS.

🔒 Your details are kept confidential and never shared with third parties.

📞 0121 500 5756