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Dry, Gritty Eyes: Choosing Between Drops, Gels and Ointments

By the Lyng Pharmacy team · Based on NHS and BNF guidance · August 2026 · 3 min read
Close-up of both eyes looking red and irritated
Dry eye often feels like grit or sand rather than dryness — and can paradoxically make the eyes water.

Dry eye is one of those conditions people put up with for years. It gets blamed on tiredness or screens and treated with whatever drops were nearest on the shelf. The treatments genuinely work, but only if the format matches how bad the symptoms are and how often you need them.

Why it happens — and why dry eyes water

Tears are not just water. They have an oily outer layer that stops evaporation, a watery middle layer, and a mucous layer that helps tears stick to the eye. Dry eye happens when you make too few tears, or when the oily layer fails and the tears you make evaporate too fast.

That is why dry eyes often stream. The surface gets irritated, and the eye responds with a flood of watery reflex tears that lack the oily layer and drain straight away. Watering eyes and dry eyes are frequently the same problem.

Common contributors: screen work (you blink around half as often), air conditioning and car heaters, contact lenses, ageing, the menopause, and a long list of medicines including some antihistamines, antidepressants, beta blockers and diuretics.

Picking the right format

Drops are thin, comfortable and do not blur vision, but wear off within an hour or two. Fine for mild symptoms or occasional use.

Gels are thicker, last longer, and blur vision briefly on application. Good for moderate symptoms or when drops are not lasting through the day.

Night ointments are thickest of all and blur vision considerably, so they go in at bedtime. Useful if your eyes are worst first thing in the morning, which suggests they are drying out overnight.

If you need drops more than four to six times a day, use preservative-free ones. The preservatives in multi-dose bottles can themselves irritate the eye surface with frequent use. Preservative-free comes in single-use vials or special valve bottles, and is also what to use with contact lenses in.

Things that help as much as drops

Give any routine a good six to eight weeks before deciding it has not worked. Dry eye improves slowly.

When to get it looked at

See an optometrist or GP if your vision is affected, if the eye is painful rather than gritty, if symptoms are not improving after several weeks of treatment, or if there is significant redness, discharge or light sensitivity. Sudden severe dry eye alongside a dry mouth or joint pain is worth mentioning to your GP, as it can point to an underlying condition.

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Frequently asked questions

Why do my dry eyes water?
A dry, irritated eye surface triggers reflex watering. Those reflex tears lack the oily layer that stops evaporation, so they drain away without helping — watering and dryness are often the same problem.
Do I need preservative-free eye drops?
If you use drops more than four to six times a day, or wear contact lenses, yes. Preservatives in multi-dose bottles can irritate the eye surface with frequent use.
Do warm compresses actually help dry eyes?
Yes — for evaporative dry eye they are one of the most effective things you can do. Five to ten minutes of warmth on closed lids softens the oil in the lid glands so the tear film works properly.
How long before dry eye treatment works?
Give any routine six to eight weeks. Dry eye improves gradually rather than overnight.

Related reading

Dry eyes — advice at Lyng Pharmacy →Red, sticky eye: is it conjunctivitis? →All health articles →

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